Summary
Reports to: Account Supervisor or Director
Experience: 3–5 years of agency account management experience
The Account Manager is a vital part of the account team and plays an important role in supporting client relationships and helping drive the business forward. You’re passionate about great client service, highly organized, and motivated to grow. You thrive in a fast-paced agency environment and are eager to deepen your experience working with both clients and internal teams.
In this role, you’ll work closely with Account Supervisors and Directors to help bring strategy to life, keep work moving forward, and ensure clients feel heard, supported, and confident in the work we deliver. You know how to run with a plan, but you’re also curious, listening closely, asking smart questions, and learning how to uncover opportunities that create value for clients and the agency alike. You’re comfortable juggling details while learning to connect the dots. You enjoy collaborating across disciplines and are excited to build a deeper understanding of how creative, strategy, media, production, and project management come together to produce great work.
What You'll Do
Account Team Support
- Support Account Supervisors and Directors on assigned accounts by helping manage day-to-day client communication, timelines, and deliverables
- Maintain a regular, clear flow of information between clients and internal teams to ensure alignment
- Communicate professionally with clients regarding expectations, timelines, and scope, escalating sensitive issues as needed
- Help ensure work remains aligned with approved scope, priorities, and deadlines
Client Management
- Manage a select group of smaller or emerging clients with guidance from senior account leadership
- Serve as the primary day-to-day client contact for these accounts, building trust and strong working relationships
- Track scope, budgets, and timelines, and learn to identify opportunities for account growth and added value
Proposals & New Business
- Support the development of proposals, scopes of work, and estimates in collaboration with internal teams
- Contribute research, writing, and coordination to new business efforts
- Assist with writing and editing creative briefs, proposals, and case studies
- Participate in client and new business presentations as appropriate
Internal Collaboration & Operations
- Work closely with Project Management to open jobs, develop estimates, track budgets, and support workflow planning
- Assist with financial accuracy by supporting billing, invoice review, and client approvals
- Collaborate with internal teams across Creative, Strategy, Media, Production, and Web to ensure high-quality deliverables
- Work with team members at all levels, including senior leadership
Strategy & Performance Support
- Build a strong understanding of clients’ businesses, industries, and competitive landscapes
- Assist with campaign planning, goal-setting, and KPI development
- Review performance reporting and contribute observations and insights to inform strategic recommendations
What You'll Need
- 3–5 years of experience in an agency or similar environment, ideally in an Account Coordinator, Account Executive, or Account Manager role
- Experience supporting client relationships and working with cross-functional teams
- Bachelor’s degree in marketing, business, communications, or related field (or equivalent professional experience)
- Strong written and verbal communication skills
- Solid organizational skills with attention to detail
- Ability to manage multiple projects and deadlines in a fast-paced environment
- Foundational financial acumen to effectively work with budgets, estimates, and scopes of work
- Collaborative, proactive, and eager-to-learn mindset
What You'll Get
- Hybrid work environment (in-office M-W)
- Supportive, collaborative team with a focus on mentorship and growth
- Salary commensurate with experience
- Comprehensive benefits package, including paid vacation, 10 paid holidays, cafeteria health plan, and retirement plan contributions